Shipping policy

Shipping Policy
Last updated: 14th September 2025
Store: BIJORI
Contact: bijori25@gmail.com  | Hours: 10 am - 6 pm
Grievance Officer (as per Consumer Protection (E-Commerce) Rules, 2020): {Name}, {email}, {phone}, {postal address}

1) Where we ship
•⁠  ⁠Domestic: We ship across India to all serviceable PIN codes via trusted courier partners.

2) Order processing time
•⁠  ⁠Handling/dispatch time: 2-3 business days (Mon–Sat, excluding public holidays).
•⁠  ⁠During sale periods/festive seasons, processing may take {+2 days}.

3) Delivery timelines (business days after dispatch)
Region | Estimated transit time
Metros (Delhi, Mumbai, Bengaluru, Chennai, Kolkata, Hyderabad, Pune, etc.) | {1–3} days
Tier-2/Non-metros | {3–6} days
Remote/Outlying areas (NE states, J&K, Ladakh, A&N, Lakshadweep) | {5–10} days
Note: These are estimates. Delays can occur due to weather, strikes, local restrictions, or courier issues. We'll keep you posted if we foresee a delay.

4) Shipping fees
•⁠  ⁠Standard shipping (pan-India): included in cost of the product
•⁠  ⁠COD fee: ₹ 50 (non-refundable).

5) Cash on Delivery (COD) 
•⁠  ⁠Available on eligible products and PIN codes.
•⁠  ⁠COD fee: ₹ 50 (non-refundable).
•⁠  ⁠Courier will make up to {1–3} attempts; repeated refusal/non-availability may lead to account restrictions.

6) Order tracking
•⁠  ⁠Once dispatched, you'll receive an AWB/Tracking number via email
•⁠  ⁠Track your order here: https://one.delhivery.com/home
•⁠  ⁠If tracking shows "Delivered" but you haven't received it, contact us within {48 hours} so we can raise an investigation.

7) Address changes & delivery attempts
•⁠  ⁠Address edits/cancellations are possible before dispatch only. After dispatch, requests are best-effort.
•⁠  ⁠Couriers usually make {2–3} delivery attempts. If undelivered, the parcel may be returned to origin (RTO).
•⁠  ⁠RTO/Redelivery: Re-shipping charges apply; original shipping/COD fees are non-refundable.

8) Damaged, tampered, or missing items
•⁠  ⁠Please refuse delivery if the outer packaging is severely damaged/tampered and notify us immediately.
•⁠  ⁠If you accept a damaged parcel or find a shortage, email unboxing photos/videos and the shipping label within 24 of delivery. We'll assist with replacement/claim as per our Returns/Replacement Policy.

9) Undeliverable & delayed shipments
•⁠  ⁠We are not liable for delays after dispatch; however, we'll help liaise with the courier.
•⁠  ⁠Orders may be cancelled/refunded if a PIN code becomes non-serviceable or is impacted by restrictions.
•⁠  ⁠Multiple-item orders may ship in split consignments at no extra cost (you'll get separate tracking numbers).

10) Packaging & sustainability (optional)
•⁠  ⁠We use {eco-friendly/recyclable} packaging where possible. Please recycle or reuse.

11) Contact & escalation
•⁠  ⁠Support: bijori25@gmail.com , +91 99743 52328 . We acknowledge complaints within 48 hours and aim to resolve within 1 month (per E-Commerce Rules).
•⁠  ⁠For urgent delivery issues, please share your Order ID, AWB number, and photos/videos (if relevant)